Requests
Requesting Services from Your Circle of Care
What Does “Requesting a Service” Mean?
In AbilityHUB, you can request support or services directly from your circle of care—the team of providers, caregivers, and family members who support you.
This functionality lets you easily help ensure your needs are seen and addressed quickly. You can track all your requests in one unified screen.
Your Requests
The main screen offers a date-filtered view with Requested and Completed tabs. Each request card shows the request type and description, duration, patient name, requested-at timestamp, and Accept / Apologize action buttons.
🧩 When Should You Request a Service?
You can submit a request when you:
Need to schedule a new service or appointment
Want to request additional support
Need to make changes to an existing service
Have a non-urgent care need
👉 Example:
“I would like to request an additional therapy session this week.”
👥 Who Receives Your Request?
Your request is sent to:
Your care coordinator or case manager
Relevant service providers
Authorized members of your care team
✔ The right people are automatically notified ✔ Your request is tracked, so nothing gets missed
📲 How to Request a Service
Open the app
Navigate to “Services” or “Requests” (label may vary)
Tap “Request Service” or “+ New Request”
Enter details about what you need
Select preferred date/time (if available)
Tap “Submit”
Create Request — Type Picker
Tapping the + button opens a bottom sheet with six request categories: Errands · Rides · Meals · Rest/Break · Pet Care · Child Care. Each option is represented with an icon and a label.
Request Form (e.g., Errand Request)
The Ability Hub app supports a specific form for each type of supported requests. Most forms will usually have the following fields: Patient, Date and Time of request, Description of request, Duration (hours + minutes dropdowns), Type of Errand (dropdown), Request visible until date/time.
Submit button posts the request to the network.
🔔 What Happens Next?
After you submit your request:
Your care team is notified
The request is reviewed
A team member may contact you for more details, or accept the request
The service is scheduled or updated
You receive a confirmation or update
⚠️ Important Notes
Service requests are for non-urgent needs only
For urgent issues, contact your provider directly
Submitting a request does not guarantee immediate scheduling
Your care team will review and respond as soon as possible
🧠 Simple Way to Think About It
Request Service = Ask your care team for help
Post = Share an update with everyone
Message = Contact someone directly
💡 Tips for Faster Responses
Be clear and specific about what you need
Include preferred dates or times
Add any important details that will help your care team respond quickly
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