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Fieldworker Documentation
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  • πŸ‘‹Welcome to Fieldworker
  • Overview
    • πŸ’‘What we do
    • ✨Our Features
    • πŸ₯½Platform Overview
      • πŸ§‘β€πŸ€β€πŸ§‘Ability Hub App
      • πŸ“±Fieldworker Mobile App
      • πŸ› οΈGetting set up (Fieldworker)
        • πŸ“Sign up & First Login
        • πŸ§‘Invite your team
        • βš™οΈConfigure your flow
        • πŸ‘₯Setup your customers
      • πŸ› οΈGetting set up (AbilityHub)
        • πŸ“Sign up as a patient
        • βš™οΈSign up as a caregiver
        • πŸ§‘Build your 'circle of care'
  • Product Guides
    • πŸ€™Caregiving
      • πŸ‘¨β€πŸ‘§Maternity Caregiving
    • πŸ“šDocument Center
    • πŸ’ΌCase Management
    • ⌚Time Management
    • πŸ“²Support Coordination
    • 🎯Electronic Visit Verification
    • πŸ’³Revenue Cycle Management
    • πŸ”©Compliance & Audit
    • πŸ”¦Insights & Reports
  • Fundamentals
    • πŸ“Concepts
      • 🏒Company
      • πŸ‘©Employee
      • πŸ‘©β€πŸ‘§β€πŸ‘¦Customer
      • πŸ‘¨β€πŸ‘©β€πŸ‘¦Contacts
      • πŸ“šProject
      • 🌐Location
      • ⏱️Task
      • πŸ₯…Checklists
      • πŸ’²Billing
      • πŸ’±Revenue Cycle
      • πŸ’ΌArtifacts
      • πŸ“Case Note
      • πŸ“‹Monitoring Tool
      • πŸ“„Forms & Workflow
      • πŸ“…Schedule
      • πŸ—’οΈNotification
      • πŸ“‹Glossary
      • πŸ“„Reports
      • πŸ‘₯Data Import
      • ⛓️Information Architecture
      • πŸ‘¨β€πŸ‘©β€πŸ‘§β€πŸ‘§Circle of Care
      • πŸ˜₯Caregiver burden
      • OpenFDA Medication database
      • Patient journal
      • Electronic Disability Record (EDR)
    • πŸ“–FAQ
      • Fieldworker Implementation
      • Ability Hub
      • βš™οΈSet Up
      • 🏁Support
      • πŸ›οΈCompliance
      • Claims and Billing
      • πŸ’²Pricing
      • πŸ’‘How To
        • Create a Monitoring Tool using Fieldworker
        • Replace my forgotten password
        • Connect clients to employees
        • View and Add Comments to a Customer
        • Manage Employee Timesheets (Draft)
        • Offload a customer
        • Download the list of customers
        • Add new clients
        • EVV checklist
        • Geocode locations
        • Schedule a New Appointment
        • Prepare and submit claims data
        • Manage Revenue Cycle in the Fieldworker platform
        • Manage travel and expenses
      • ⛓️What has changed?
        • ⛓️Changes from prior releases
    • πŸ’»Pages
      • MT
      • Notifications
      • Reports
      • Documents
      • Billing
      • Visits and Verification
      • Timesheets
      • New
      • Locate
      • Contacts
      • Customer
      • Project
      • Settings
      • Reports
      • Forms
      • Scheduler
      • Teams
      • Home Page
      • Ability Hub App
  • Audiences
    • 🎨Support Coordinators
    • πŸ–₯️Care Providers
    • πŸ–₯️Daycare & Community Centers
    • πŸ“‹Case Managers
    • Caregivers (Ability Hub)
    • Patients (Ability Hub)
  • What is new
    • πŸ› οΈChange Log
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  1. Fundamentals
  2. FAQ

Compliance

Ready to keep your agency up-to-date and prepared for any audits that come your way at all times?

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Last updated 1 year ago

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HIPPA compliance

Fieldworker, itself, is not a covered entity, but a business associate for our clients. We use various best practices to safeguard and protect customer data. The fieldworker team is constantly trained on the ethical and legal requirements for HIPPA.

Fieldworker is a secure application where only authorized personnel have access to any information. The application is hosted on Azure and access to the app is secured using the Azure Active Directory. All data and documents are stored in Azure’s HIPPA-compliant and secure databases and cloud storage. Generally speaking, Microsoft services used by us are audited to support HIPPA and the HITECH requirements.

On a practical level, when you start using the app, you will notice

1. All access to the app is encrypted by using the secure HTTPS protocol.

2. The sign-up and sign-in process is guaranteed by the industry-standard Active Directory and has multiple factors for user verification.

3. All data on the back end is only accessible by the company’s authorized employees

What data can I store on Fieldworker?

In short – everything you need to! We’ve designed spaces for client, contact, project, and task information, in addition to EVV and timesheet records, spaces for viewing and uploading task and client-specific documentation, and more. Want to know how to add your data and records? Check out for info on importing your records and setting up your agency!

Does the Fieldworker MT meet all my state requirements?

Yes! The Monitoring Tool you fill out in FieldWorker extensively covers all of the information required by New Jersey’s DDD. This includes recent updates at the beginning of 2023, which required more information to be provided within each report. The Fieldworker helps ensure your data and records are complete, accurate, and efficient to give you confidence in a smooth and simple MT process.

How does Fieldworker ensure EVV compliance?

When your team checks in and out of tasks, we automatically capture all of the information required under state EVV regulations, for example, the time of the start and end of the visit, the client and their details, and the location. And because it’s all captured automatically with the tap of a button, your team won’t need to spend lots of their time ensuring all the necessary details are recorded! Learn more about EVV and FieldWorker .

BAA and terms of security

At Fieldworker, we value transparency, flexibility, and control.

Our BAA, Terms of Service, and Privacy Policy documents clearly outline everything you need to know about your business relationship with FieldWorker once you sign up:

  • BAA

  • Terms of Service

  • Security policy

When you sign up for a trial account with Fieldworker, you'll need to check a box to agree to our Terms of Service and Business Associate Agreement.

Please see our

Signing up for a free trial constitutes a legally binding agreement as stated when you click on the Start my free trial button.

We provide a Business Associate Agreement (BAA) with all of our accounts, even our free version.

Sign up today to download your BAA.

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